FAQ - Frequently Asked Questions of All Foreign Car Parts, Inc.

A. Sorry we do not. We specialize in new replacement and repair parts for most Import and American made Cars, Vans, SUVs and Light Trucks. We do not sell items such as ENGINES, TRANSMISSIONS, and, with the exception of lighting and some smaller pieces, BODY PARTS are not the focus of our business, whereas replacement parts like brakes, shocks, tune-up, exhaust, and so on are. If you need such new replacement parts you'll find our prices, inventory and customer service to be excellent. When it comes to body parts, because of size and weight, We suggest that our customers price shop for such parts closer to home either at salvage yards or stores specializing in collision repair parts. The reason is that many orders could easily add a minimum freight charge of $80 or more to the cost of the parts.
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A. Then you can click on the Request Part link located on our Home Page, or give us a free phone call. Keep in mind we are not limited to the parts you see in our catalog. We have been selling automotive parts for over 25 years and have many ways of finding the parts you need.
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A. Yes we do. We are currently working on launching a catalog that supports a full line of parts for domestic vehicles. We currently stock brands such as AC Delco, Airtex Engine Management, Akebono, Bosch, Brembo, Hastings, Hytec, Motorcraft, NGK, Satisfied Brake, Standard, Victor, and MUCH, MUCH MORE! Please view our line card listings on our Home Page for our complete list! Until our domestic vehicle catalog is fully functional feel free to call or email us a part request to receive a quote on the parts you need.
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A. We accept VISA, MASTERCARD & PAYPAL in our SECURE ELECTRONIC SHOPPING CART.
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A. We accept personal check payments but they must be first approved over the phone by one of our customer service representatives, and must clear the bank before the order is processed. There is no provision to do this on line at this time.
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A. We are located and operate out of the State of New Jersey and are required to charge 7.00% tax on all orders shipped in New Jersey. All other states are able to order without exacting sales tax.
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A. Yes we do. All orders over $59.99 qualify for FREE SHIPPING! Qualifying orders must better more than $59.99 before tax, exclusive of core deposits, and applies to ground shipping only. This offer is not valid on orders shipped to Hawaii and Alaska.
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A. PRIVACY STATEMENT: Your Personal information is SECURE with us. We do NOT sell or rent out our customer databases.
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A. All parts are warranted by the respective mfg for generally 1 year, unlimited mileage, Normal "Wear & Tear" excepted. Items that do normally wear, brake rotors, pads, filters, etc are covered for product defect. There are NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS. All-Foreign.com makes NO representation or promise with respect to the quality or the anticipated performance of this equipment. Further, All-Foreign.com shall NOT be responsible for any consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by All-Foreign.com.
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A. If you order the wrong part it will be your obligation to email or call us to obtain a Return Authorization # to return/exchange the part. There is a 15% restocking fee plus you are responsible for return shipping costs. DO NOT RETURN PARTS WITHOUT RMA#. There is a 30 day time limit on returns. After 30 days all sales are final. All parts MUST be returned in the same original box as received. NO RETURNS on any Electrical component or SPECIAL ORDER items for any reason.
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A. If we have made a mistake we will CORRECT it. Kindly email or call us and we will promptly correct the mistake and reship the correct part at no additional cost to you. We will need you to return the incorrect part using the required RMA# provided. We will issue a CALL-TAG to retrieve the wrong part from you if desired. Your customer satisfaction is very important to us and from time to time when we make an error we do our very best to turn a bad situation back into a positive experience.
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A. A CORE Deposit is usually added to a rebuilt or re-manufactured product. This Deposit is generally added to Alternators, Starters, Power Steering pumps, Drive Shafts etc. The respective rebuilders ADD this charge to insure that they receive a rebuildable part back to continue the process. We ADD the core charge to products so designated on our catalog.
It works like this:

• We send you the part and ADD the CORE Deposit to your bill.
• You install the part remembering to keep the original box it came in(VERY IMPORTANT).
• You then Return the CORE at your expense to the address we provide you with your purchase date and original invoice number enclosed.

When the CORE "Clears" the rebuilder and is accepted as REBUILDABLE they credit us, and we in turn credit your credit card. The FINAL arbiter of rebuildability and refund of CORE Deposit rests with the rebuilder. All-Foreign.com assumes no liability in regard to decisions made by rebuilders. Their decisions are FINAL. If the part you return is NOT acceptable to rebuilder as "rebuildable" there is NO Return of deposit. There is a 45 day Time limit on CORE returns. No refunds after 45 days.
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A. No Problem. We request such returns be made within 7 days of receipt. Because we sell parts at "wholesale" prices WE MUST CHARGE A 15% "Re-Stocking" fee on these returns, plus you are responsible for freight both ways. We will issue a refund to the credit card you used, or issue Store Credit for future purchases. Parts must be UNUSED, not installed for "Testing" purposes and be in original Factory Carton. NO RETURNS For any reason on Electrical Components or SPECIAL ORDER items.
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A. You must immediately contact the respective shipping company UPS Packages 1-800-742-5877 or DHL 1-800-225-5345. They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING # from the box. They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.
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A. NO, Sorry to say that we are not set up to ship overseas. Our credit card company authorizes us only in the US, where we ship. If you have a contact in the 48 states that could forward the parts to you we can help you by shipping them to that contact. Furthermore, the emissions and lighting requirements for the USA market cars are different than the cars built for other world markets, so it would be imperative that we get the engine number and/or chassis number to obtain the correct parts. Our parts are only for USA market cars. Therefore, where ever you end up sourcing the parts you need make sure of the compatibility and accuracy of the parts listings.